The Blackmarkers

• Expedited Shipping by CanadaPost / USPS
• Typical Shipping time is within 3 to 7 Business Days
• Includes Tracking Number
• Includes Insurance
• Includes signature confirmation
• If you are not available to receive the package, it will be delivered to your closest Post Office outlet where you can easily pick it up
• See our Shipping Policy for more details

• All orders shipped within CANADA are Duty Free!
• Most orders shipped to USA are also Duty Free!
• We have warehouse in both US and CANADA to suit the needs of all North Americans! 

*Items will be shipped from US and/or Canada due to item availability. Some orders shipped to USA might incur duty if it is shipped from Canada and over $200.

• Did you know clothing that is made outside of Canada, US, or Mexico gets charged a Duty of 17% with another 5 to 12% tax on top!!?
• On top of that you might get charged brokerage for shipping items into Canada, which could range from $10 to $50!
• You still get charged Duty even if the item is a gift, as long as it is over $10!
• Customs might examine your package in which it could take forever to arrive.

So next time when you are shopping on a Non-Canadian Site, remember to factor in all the EXTRAS before you make your order!
Or you can forget all those hassles, and shop at The Blackmarkers because: 

• No 17% duty BS
• No brokerage
• No getting stuck at customs
• Happy Customer!

• No Sale Tax in any state!
• We ship from both of our warehouses in US and Canada, depending on the item availability
• Items shipped within US are Duty-Free
• Items shipped from out of US are Duty-Free up to $200
• You will never get charged brokerage as we ship only with CanadaPost / USPS.*
  

*If you want to ship with UPS, they might charge you for brokerage but that is out of our control.

• Doesn't fit or you just don't like it? Return it or send it back for an exchange!
  
• Return shipping for exchanges within USA and Canada are complementary.
• See our Return Policy for more details.

• All item listed in our store is guaranteed to be in stock and ship within one business day
• You can check the availability by selecting the color and size as shown in the product details page. All color and size shown, except for the ones that are grayed out, are guaranteed in stock

Ship Within One Business Day

• Orders placed before 11:00am PST are shipped out the same day as the order was placed. Orders placed after 11:00am PST will be shipped out the following day. Orders placed after 11:00am PST on a Friday will be shipped out on Monday
• See our Shipping Policy for more details

• When you provide us with personal information, we encrypt that information using Secure Socket Layer Technology (SSL). This website has security measures in place to protect against the loss, misuse, and alteration of information in our control. If you have questions about security on our website, you can contact customer service

• If an item you purchased at full price is reduced, you can request a price adjustment within 14 days from the date of purchase. If you are returning an item purchased at full price that has been reduced in price, after the 14 day price adjustment window, you will receive store credit in the amount of the current reduced price value

Got questions? We are here to help! Contact us by E-mail or call us Toll Free during our business hours!

If we are unable to pick up your call, please send us an email. We try to reply all e-mails within the hour, and we guaranteed all emails to be answered within the same business day.

• Customer Service Hours Monday to Saturday 11:00am - 6:00pm PST
• E-mail us at info@theblackmarkers.com
• Call us Toll Free at 1-866-493-6778